365 CriticalCUSTOMERCare™

RPSCChalkboard2This program for ALL staff members, focuses on the most essential elements of effective and consistent customer-centricity.

Few companies have dedicated, customer service training that is standardized, habituated, documented and iterated.

Few “customer service” presenters take into consideration the REAL world in which you exist that is almost juxtaposed AGAINST making the customer the priority.

We believe that EVERYONE in your company AND your suppliers need to understand that poor, inconsistent customer service can be a root-cause of failure.  This includes the use of social media as a customer interaction point.

This is MORE than your standard “treat people nice” class.  

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